Can I modify the open and close directions?
Yes, you can modify the direction to your preference.
The warranty covers..
Warranty covers manufacturing defects e.g. the system/ software malfunctions, the circuit board, etc.
What type of batteries are used? How long is it going to last?
AA batteries. Normal batteries can last for 3-4 months before changing. In case of battery problems, you can always use the mechanical key to access the door. In case there is no mechanical key, you can quickly recharge the lock using the charging port.
I want more access cards
Simply get a Mifare Card and register it with the lock.
What type of batteries are used? How long is it going to last?
AA batteries. Normal batteries can last for 3-4 months before changing. In case of battery problems, you can always use the mechanical key to access the door. In case there is no mechanical key, you can quickly recharge the lock using the charging port.
Can this product be installed on a gate or a metal grill door?
Yes, can be installed on a metal grill door. However, the grill door’s size should be wide enough to fit the mortise. (E.g. Suitable for size from 35mm ~ 70mm)
Do you have a showroom?
Yes, we’re located at Unit A13A03, Level 13A, Lift Lobby 1, Block A, Damansara Intan E-Business Park, 1, Jln SS 20/27, 47400 Petaling Jaya, Selangor, Malaysia. During MCO, we will be available for viewing on Wed every week from 10AM to 5PM.
Difference between Door Locks with and without Tuya app?
Some of the features of the app: Receive Notifications on Alarm Logs of door access (e.g. Password being used at 12PM) Generate Temporary Passwords OR Users Battery Level Indicator
How much is the installation fee?
The price of installation fee ranges from RM200-RM300. This may vary in different places.
What is the warranty for this product?
Manufacturer’s warranty is 2 years. You can extend it to 3 years at an additional fee.