15 Days Satisfaction Guarantee
Zeox.asia is honored to offer you a 15 Day Money Back Guarantee return policy on all purchases of our items. If you are ordered or received the wrong item/defect/non-functioning item, you may contact us within 15 days to arrange for a return and refund.
1. 15 Days Refund/Exchange Criteria
Customer may only apply for the return and/or refund of the Items in the following circumstances:
(i) The item has not been received by customer after 14 days from the purchasing date. Proof of delivery needs to be provided.
(ii) The item received is incomplete (e.g. missing quantity or accessories);
(iii) The Items received does not match the agreed specification or is materially different from the description provided to the Customer on Zeox.asia Items Installation Note;
(iv) Items are in RESALABLE condition. This includes original packaging, original user guide or manual (if any). All items must be re-packed to it’s original arrangement.
(v) The Items received has physical damage (e.g. dented, scratched, shattered); and
(vi) The Items received is faulty (e.g. malfunction, does not work as intended);
Exchange accepted prior item(s) delivery
Exchange accepted with same series and price
Exchange accepted for higher price item(s)
Please Take Note:
All return, exchange and refund made for order fulfilled and delivered within 15 days; the shipping cost will by ZEOX.ASIA if the error was on our side, otherwise you shall return the item as your own cost.
However, ordered fulfilled and delivered after 15 days, the return shipping cost will be borne by you. You may proceed to your preferred courier services provider, and obtain a delivery receipt and tracking number to track your return package.
2. Warranty Claim Criteria
Warranties are usually between 1-3 years. Please check your warranty period before claim.
3. Return Process / What To Expect
Note: All application must be submitted to ZEOX.ASIA and subject to ZEOX.ASIA’s discretion and approval. Applications will be reviewed on a case-by-case basis and, in its sole discretion, determine whether Customer ’s application is successful.
Proof Of Purchase
After making an order, you will be able to receive an email on the purchases whereby you are able to find the Order ID Or it could be found on our website “My Orders”.
- Before returning the goods, the customer needs to send supporting pictures and videos as evidence to us within 15 days of the item received.
- Once we have checked and confirm the goods/items, the customer will receive their refund within 3-5 working days after the confirmation.
- In the event that the goods were faulty or were sent out by mistake, we will bear the cost of shipping.
- If the goods were ordered by mistake or otherwise, there is a 3% non-refundable transaction fee that will be retained for administrative reasons. Shipping fees will be borne by the customer for the returning goods and the supply of the new ones.
When ZEOX.ASIA receives an application from Customer for the return of the Items and/or refund, applications shall be responded accordingly within a 24 – 48 Hours
4. Warranty Coverage
All Warranty Period for each and every of our items will be provided in the item pages, that comes with limited warranty coverage. That includes manufacturing defects such as out of the box parts, materials and workmanship EXCLUDES wear and tear parts.
Customer may request for a return and refund, OR 1-to-1 swap a new unit with us.
Items to be refunded or returned should be in the resalable condition, that includes the box, accessories item itself. Any man made damages, improper use of items will not be tolerated.
6. Refund Process
Items will be refunded if:
(1)The returned goods/items will be checked with the receipt together and the goods should be in the good and resalable condition.
(2)The item/s must be unused and the packaging should also be in original condition in the original shipping container as received and in a resalable condition.
(3)No damage or physical sign of use with the items.
(4)No damage or labels attached to or marking on, the box that was delivered in.
(5)No missing parts such as charging cable, or anything else which came with the items.
(6)If the goods/items have been used or damaged by the customer, there will not be any refund.
(7) The funds will be returned to customer via direct bank-in.
You can contact and return the goods to HERE.
